People come and go - Customer Service Representative Ecampus.com Employee Review

Helpful team members. Clear guidance from managers. Good training makes daily customer interactions much easier to handle. Positive work environment. Consistent workflow. Competitive pay and benefits. Flexible scheduling helps maintain a healthy work routine.

Busy seasons bring heavier customer volume.

The core selection of products is solid when they are actually stocked properly.

-The real issue is that people were pushed into management with no real understanding of how to lead. -Managers are making operational decisions with no prior experience training others or handling responsibility at this level, and it shows in every choice. -Decisions seem to come from guesswork or favoritism, while staff doing the actual work deal with the consequences. -The chain of command is completely unclear because directions are constantly changed or contradicted by different managers within the same day. -The entire store operates in a constant state of uncertainty since no one can trust that instructions given today will still apply tomorrow, making it extremely difficult to function effectively.