Smoke and Mirrors - Customer Care Manager Ensora Health Employee Review

3.0
Apr 15, 2021
Recommend
CEO approval
Business Outlook

Pros

The company benefits are nice.

Cons

The company does not, overall, feel the need to invest in their products or talent. This leaves hard working employees picking up the pieces when the software is failing, customers are mad and colleagues are leaving for better paying jobs.

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Ensora Health Response
5y
Feedback is extremely valuable to us as we continue to better the employee experience for all, so we thank you for sharing. Talent management, training and product development are at the forefront of our focus. We are actively listening and gathering feedback through multiple forums. In 2020, Therapy Brands launched our employee engagement survey, which will be run multiple times again this year. We are also listening to departing employees through detailed exit conversations. This feedback enables us to become better as an organization. We encourage all team members to actively engage with their leadership and Senior Leaders at any one of the open forums provided to all.

Explore other reviews about Ensora Health

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

- Headed in the right direction after a changeup in leadership - Right people in the right roles - Great customer experience organization/leadership

Cons

- Change (lots of it) - not always a bad thing

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Ensora Health Response
3mo
Thank you for sharing your perspective. We’re glad to hear the recent leadership changes and team alignment are creating positive momentum, and we appreciate your recognition of our customer experience organization. We understand that periods of transformation bring a lot of movement, and we remain committed to staying transparent as we continue to evolve. Thanks again for your feedback and for contributing to our progress.
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Smooth and organized onboarding process Equipment and login credentials provided ahead of start date IT setup was simple and stress free Welcoming, friendly, and helpful team from day one. Great Communication throughout the process

Cons

Too soon to tell, Just getting started.

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