Avoid. Run Away. Do not Continue. - Sales Ensora Health Employee Review

1.0
Apr 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Your co-workers, people who actually do the work, front lines, are awesome. Most joined the company because they believe in the mission of serving the underserved in the mental health space. Benefits are more than adequate. Unlimited PTO. Company pays 75% of health benefits. 401k matching up to 6%. Stable, has moved beyond "startup" phase. PE backed. Just purchased by KKR, a huge investment firm. Well funded.

Cons

You will notice that most positive reviews 4-5 stars are from employees with less than a year tenure. Most of the negative 1 star reviews are from those who were with companies that were acquired by the holdings company that is Therapy Brands. This is a 1 star review. Jan 2020 was a watershed moment. The former CEO and founder of TBH was ousted by the investors and replaced immediately (as in, same day) by their appointee. Focus turned to profits, more revenue, and squeezing every last bit of goodwill from those who were tenured. Tenured people, who came from the original brands, cared about the mission more than money. We serve MH professionals, substance abuse facilities, therapy, etc. We were passionate people who sought to help the passionate professionals in the therapy space. That was our mission: to help. The mission now is money. Full stop. You will get trampled if you care. If you do not care about who you serve, but want to get paid way less than market rate, get micromanaged, work the equivalent of 2 jobs, have no support or training, have senior management that don't care and who are obviously making a show for the front line worker that they do, have a product set that is falling behind to the competition because of lack of proper development, then this is the job for you. It is a corporate entity like any other. There is nothing that sets it apart. It is beige. The gulf between those who have direct communication with the customer and those who are in leadership is painfully vast. Please avoid being sucked into the machine. There are much better jobs out there. You can do better than work at Therapy Brands.

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Ensora Health Response
5y
Thank you for your feedback as Therapy Brands is always striving to improve our employee experience. We agree that our team members are the heartbeat of our company and have a binding thread of compassion for our mission, our customers and the impact on their patients. That is what drives us forward. As a fast-paced, high growth company, we are continually evaluating and assessing how to more elegantly maneuver the growing pains that naturally come with getting to the next level of organizational development. We acknowledge that 2020 was a year of change as we worked towards the stabilization and harmonization of disparate practices, policies and more. We came together as a unified Therapy Brands, caring for our many brand families during unprecedented times. Our employees are resilient and hardworking, and we are so very proud of our teams, recognizing them through promotions (affecting over 10% of the population last year), peer to peer recognition through our TBH CARES program and Circle of Excellence. Training and development are the focus moving forward, starting with our Leadership Academy which launched in Q1 to better equip our leaders, and moving into Product and Solutions Training in 2021. Our goal is to provide the tools and resources along with a career path that employees need and deserve to be successful in their roles. Communication lines are open at TBH. We proudly offer multiple forums to talk directly with our Senior Leadership Team and People Operations. We care, we’re listening, and the best is yet to come with Therapy Brands.

Explore other reviews about Ensora Health

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

- Headed in the right direction after a changeup in leadership - Right people in the right roles - Great customer experience organization/leadership

Cons

- Change (lots of it) - not always a bad thing

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Ensora Health Response
3mo
Thank you for sharing your perspective. We’re glad to hear the recent leadership changes and team alignment are creating positive momentum, and we appreciate your recognition of our customer experience organization. We understand that periods of transformation bring a lot of movement, and we remain committed to staying transparent as we continue to evolve. Thanks again for your feedback and for contributing to our progress.
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Smooth and organized onboarding process Equipment and login credentials provided ahead of start date IT setup was simple and stress free Welcoming, friendly, and helpful team from day one. Great Communication throughout the process

Cons

Too soon to tell, Just getting started.

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