This place is a mixed bag of good an evil - Customer Care Ensora Health Employee Review

2.0
Feb 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Smart and motivated people who are some of the best the industry has to offer.

Cons

Vile and unknowledgeable upper management that gets in the way of implementing improvements and slows down or interrupts daily operations because they don't understand the business and are too egotistical to admit it. Those who work with customers and are solutioning issues are shutdown during times of decision making. This often leads to misses because those working day in and day out are not consulted to understand our basic operations. Ineffective leadership are promoted when it's recognized they have no idea what they're doing when really they should be demoted or fired. Instead, they slap a new and improved job title on them, call it a promotion and move the problem onto another team leaving the previous team wondering how they heck can you actually do good work and succeed here. Maybe we should all play dumb and call the knowledgeable and truly hard workers "difficult to work with" or "negative" so we can succeed too.

Explore other reviews about Ensora Health

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

- Headed in the right direction after a changeup in leadership - Right people in the right roles - Great customer experience organization/leadership

Cons

- Change (lots of it) - not always a bad thing

avatar
Ensora Health Response
3mo
Thank you for sharing your perspective. We’re glad to hear the recent leadership changes and team alignment are creating positive momentum, and we appreciate your recognition of our customer experience organization. We understand that periods of transformation bring a lot of movement, and we remain committed to staying transparent as we continue to evolve. Thanks again for your feedback and for contributing to our progress.
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Smooth and organized onboarding process Equipment and login credentials provided ahead of start date IT setup was simple and stress free Welcoming, friendly, and helpful team from day one. Great Communication throughout the process

Cons

Too soon to tell, Just getting started.

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