slow progress - Anonymous employee Ensora Health Employee Review

Thank you for sharing your reflections on your two years with us. We are glad to hear that you appreciate our remote working policies, our mission, and the loyalty of our customers. These are key aspects of our business that we are proud of and continually strive to enhance. We acknowledge your concerns regarding compensation, technology infrastructure, and customer support. We are committed to competitive pay and are actively reviewing our compensation structures to ensure they match or exceed industry standards. Regarding our technology, upgrading legacy systems is a priority, and we have initiatives in place aimed at modernizing our platforms to improve both team members and customer experiences. Your comments on customer support are concerning, as exceptional service is a cornerstone of our business. It is hard to know what your concern is regarding customer support without specifics. We encourage you to share more details with our people ops team by emailing them at people@therapybrands.com. We make every effort to ensure that our team is equipped to provide the highest level of service to our customers. We understand that our success is directly linked to our ability to support our customers effectively. Lastly, we take your feedback on management very seriously. Creating a positive and respectful workplace is non-negotiable, and allegations of toxicity within our leadership team warrant thorough investigation. We are committed to ensuring that all members of our staff, regardless of rank, contribute positively to our culture. We encourage open and ongoing dialogue to help us identify and address any issues promptly and effectively. Thank you again for your honesty. Your feedback is invaluable as we strive to improve our working environment and operations.