OK Company - Customer Service Representative Entrust Employee Review

3.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent pay and bonus structure.

Cons

Micromanagers and constantly looking at the bottom line rather than customer service approach. Customers pay dearly for a service contract but the company doesn't allow you to carry parts to service the machines. Always changing the approach to things.

Explore other reviews about Entrust

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

importance of work, culture, the people

Cons

work life balance, people retireing without backfill

2.0
Jul 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation, benefits, and community involvement

Cons

Broken performance management process. Self-evaluate your performance before the year even ends and wait two months into the new year before your goals are defined from leadership - waste a quarter of the year in a gray, undefined area. Quick to throw money at purchased tools or ineffective 3rd-party resources creating more cost burden than value delivery instead of actually fixing broken processes. Lost industry credibility and Trust after Google fail in 2024 with a declining sales pipeline since.

See reviews by: Helpful|Rating|Date|All