Fancy member experience, crappy employee experience - Sales Advisor Equinox Employee Review

2.0
Mar 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Fun environment, free gym membership, met great people, great for networking

Cons

Equinox corporate does NOT care about their employees. They provide a world class member experience, but could not give a crap about the employees. There's an open door and constant turnover, but they still make money so they don't care. They could make more and retain top employees, but the current model aligns with the fitness industry. Low quality employees slip through the cracks to management, high quality employees with dignity do not last long. Management is lazy, not inspiring, and they play favorites. Some managers even work out all day and do not help their teams. You work tons of hours, holidays, weekends, etc., crappy benefits, no time off...absolutely do not value the employees It's a shame because great people would stay if they were a quality company to work for.

Explore other reviews about Equinox

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to build network and learn

Cons

Pay could be better overall

1
5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

1
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