Poor leadership, No work/life balance - Customer Service Representative (CSR) Eversource Energy Employee Review

Thank you for sharing your feedback. We’re glad to hear you’ve experienced strong support from your team — that’s something we value highly. We understand that some roles, especially early on, can feel repetitive as employees build foundational knowledge. Many teams offer opportunities to take on additional projects or expand responsibilities over time, and we encourage employees to speak with their managers about ways to diversify their experience and grow. We appreciate your insights and your contributions to Eversource.

Thank you for taking the time to share your experience and for your many years of service with Eversource. We appreciate your recognition of our compensation, benefits, and the meaningful work our employees do every day to serve our customers and communities. We're sorry to hear that your experience with career growth, workload expectations, and overall morale did not meet your expectations. Creating clear development pathways, supporting employee growth, and fostering an engaging work environment are all areas we continuously evaluate and work to improve. We also understand the importance of providing our teams with the resources, equipment, and support they need to perform their jobs safely and effectively. We know that maintaining a positive workplace culture requires constant attention, and we remain committed to investing in our employees and their development. Thank you again for sharing your perspective. We wish you the very best in your future endeavors.