It was a better company to work for before the merger. - Customer Service Representative (CSR) Eversource Energy Employee Review

1.0
Oct 27, 2023
Recommend
CEO approval
Business Outlook

Pros

I can't think of any.

Cons

*Micro-management has always been a problem here. Some of the supervisors/managers had entitlement issues and were bullies if they didn't like you. They will let you know 5 mins before you leave that you need to do mandatory overtime for 4-6 more hours. If you have any problems in your schedule, (i.e. kids or personal family emergencies) they remind you that this is what you signed up for, even though they never told you that, "this" is what you were signing up for. It will go against you in your review. They constantly remind you that you can't make the money/benefits here anywhere else to try to keep you there.

Explore other reviews about Eversource Energy

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and strong leadership. Good hands on work as an intern.

Cons

A lack of management being in office.

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Normal vacation. Interesting job, meaning it’ll keep you mind sharp.

Cons

There are no goals or expectations set that allows you to prove you’re ready for growth. The only way to advance your career is to be one of the cool guys OR work 16 hours a day and weekends. Bonuses and merit increase is the same across the board no matter how much extra you do. The work force is too small for customer/management and the expectations are set too high. There are not enough vehicles for the work force and often times trainees have no way of getting to the job site. We would run out of stock items (cable,wire,connections,transformer,safety gear) that are necessary to keep the power on. Our best coworkers have left for biggest competitor…me too.

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Eversource Energy Response
1w
Thank you for taking the time to share your experience and for your many years of service with Eversource. We appreciate your recognition of our compensation, benefits, and the meaningful work our employees do every day to serve our customers and communities. We're sorry to hear that your experience with career growth, workload expectations, and overall morale did not meet your expectations. Creating clear development pathways, supporting employee growth, and fostering an engaging work environment are all areas we continuously evaluate and work to improve. We also understand the importance of providing our teams with the resources, equipment, and support they need to perform their jobs safely and effectively. We know that maintaining a positive workplace culture requires constant attention, and we remain committed to investing in our employees and their development. Thank you again for sharing your perspective. We wish you the very best in your future endeavors.
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