Not great - Customer Service Representative Eversource Energy Employee Review

2.0
Jul 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Working remote, pay and pto were decent.

Cons

Everyone hates Eversource so the customers will crucify you, other reps will just hang up on difficult customers forcing them to call back and then you’re stuck with that call while those reps don’t get reprimanded because the company is so short staffed to begin with they can’t afford to lose anyone, the managers and supervisors barely help you. It’s well known that upper management in all departments at this company don’t work much. They make the bottom-level staff do all the dirty work.

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Eversource Energy Response
2y
Thank you for sharing your honest feedback about your experience working at Eversource Energy. We're glad you appreciated the remote work options, pay, and PTO benefits. However, we are deeply concerned about the issues you've raised regarding customer interactions, staff support, and management practices. Your comments about the handling of difficult customer calls, lack of support from managers and supervisors, and perceptions of upper management's workload are important to us. We are committed to looking into this and if need be, addressing these issues to improve the work environment and support for all employees. We value your input and will use it to make necessary changes. If you have any further suggestions or concerns, please feel free to reach out to our HR team.

Explore other reviews about Eversource Energy

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and strong leadership. Good hands on work as an intern.

Cons

A lack of management being in office.

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Normal vacation. Interesting job, meaning it’ll keep you mind sharp.

Cons

There are no goals or expectations set that allows you to prove you’re ready for growth. The only way to advance your career is to be one of the cool guys OR work 16 hours a day and weekends. Bonuses and merit increase is the same across the board no matter how much extra you do. The work force is too small for customer/management and the expectations are set too high. There are not enough vehicles for the work force and often times trainees have no way of getting to the job site. We would run out of stock items (cable,wire,connections,transformer,safety gear) that are necessary to keep the power on. Our best coworkers have left for biggest competitor…me too.

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Eversource Energy Response
4d
Thank you for taking the time to share your experience and for your many years of service with Eversource. We appreciate your recognition of our compensation, benefits, and the meaningful work our employees do every day to serve our customers and communities. We're sorry to hear that your experience with career growth, workload expectations, and overall morale did not meet your expectations. Creating clear development pathways, supporting employee growth, and fostering an engaging work environment are all areas we continuously evaluate and work to improve. We also understand the importance of providing our teams with the resources, equipment, and support they need to perform their jobs safely and effectively. We know that maintaining a positive workplace culture requires constant attention, and we remain committed to investing in our employees and their development. Thank you again for sharing your perspective. We wish you the very best in your future endeavors.
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