Horrible Horrible Management - Customer Service Representative Eversource Energy Employee Review

Thank you for taking the time to share your feedback – it is important to us! And I’m truly sorry that your experience wasn’t what you hoped it would be. With that, please know that Eversource fosters a culture of providing an exceptional customer experience, employee recognition and engagement all while driving constant performance improvement. We have a performance-based culture and more than 90% of our Customer Service Representatives work remotely while maintaining or exceeding productivity standards that allow them to do so. There are also many positive things about being a CSR at Eversource. We offer our employees the opportunity to take their breaks at a time of their choosing with minimal exceptions, which is completely unheard of in a Contact Center. This is critical because it gives our valued employees flexibility not found in other front line customer service positions. In addition, we hold quarterly engagement days with our CSRs, run “spinning for prizes” and model call award programs to recognize the excellent work of our colleagues, all while offering a total compensation package that provides award winning benefits and competitive pay.