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Extra Space Storage

Engaged Employer

It's not the worst - Store Manager Extra Space Storage Employee Review

2.0
Mar 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Schedule is pretty consistent, and you have a fair amount of autonomy since upper management isn't physically there most of the time (store managers technically don't have any authority over assistant managers). Also the job is pretty easy once you learn all of the policies and get the sales process down. It's not hard but there can be a lot to do especially if you're at a busy location (you're a receptionist, retail manager, sales person, janitor, and facility manager all at once). If you consistently keep up with everything though you can have a lot of free time which is nice.

Cons

Pay is not good for the amount of responsibility you have (I'm getting paid just under $20/hr as an SM) and any bonuses are heavily taxed. There is definitely a gap between what different genders get paid. They also expect you to keep your wages a secret even though it's literally illegal to enforce that. Little to no overtime available. They may have you work at different stores (especially if you're an assistant manager) so it can be a long commute. Also be prepared to work alone most of the time because there's a high turnover rate and staffing is limited. They also expect you to get 10 google reviews a month which is a hassle You'll also be expected to help out other stores in your district, which is okay but "helping" often turns into doing someone else's work for them & cleaning up after them with little to no reward. Also unsurprisingly... with it being a customer service position, obviously it can be challenging dealing with customers who have little to no regard for you as a human being.

Explore other reviews about Extra Space Storage

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The position is easy to do and the tasks are simple. The work relationships with the store managers and my dtls are excellent. My District Manager is always available to make sure I'm doing my job and gives amazing advice on how to advance in the company with kpi updates.

Cons

Deal with a lot of stress on the job. Have to work behind a person who may not have done the job they were supposed to do.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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