Weak pay, disorganized company, no room for growth - Customer Operations Agent FanDuel Employee Review

1.0
Jun 7, 2021
Recommend
CEO approval
Business Outlook

Pros

FanDuel has a friendly and laid back culture that is refreshing. No micro-management, at least in CS. Decent WFH policy

Cons

They will market from day one how much room for growth there is from CS to other departments, or even within CS. Everyone wants to get out of CS because it's a terrible experience. Terrible pay, constant fires you have to put out every day with awful customers because the product is bad, and management constantly makes awful changes and doesn't seem to have a clue what CS even does for the company. Aforementioned promotions are done based on politics/other reasons and not merit. The process is awful; they will completely ignore your contributions during your employment, your resume, whatever you have to offer and solely focus on irrelevant topics as a reason for not being even considered for promotion. It's very clear this company treats CS as beneath everyone else, which is the opposite of the "get your foot in the door here at FanDuel and your possibilities are endless no matter where you start! Even in CS" narrative that that's constantly spewed.

Explore other reviews about FanDuel

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, good impact roles

Cons

Low progression planning, advancement potential

4.0
Jun 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Colleagues who are both smart and genuinely nice A fun office environment, sports-related events A fair amount of non-financial perks Approachable leadership compared to many other large companies Top tier benefit offerings Great employee resource groups

Cons

Constant restructuring of teams, especially in Tech RIFs began happening more regularly almost every year A lot of senior leadership roles are disconnected from processes and work that is happening Business growth is largely outside of the control of employees - there's lot of market and industry based factors to consider D&I is only a priority if it's required to be or if the incentives are right Career growth opportunities are much more competitive and limited at mid/senior levels

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