Benefits are good, management sucks - Customer Service Lead FanDuel Employee Review

3.0
Sep 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Solid pay for a cs position Great benefits Flexible time off

Cons

Inconsistent shifts Massive work loads Incompetent management

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FanDuel Response
3y
We really appreciate you taking the time to provide your feedback on life at FanDuel. We are so glad that you enjoy it and appreciate the benefits & flexibility. At FanDuel, we employ a broad range of different people and appreciate the different skills and experience each person brings. Additionally, we want everyone to feel they can bring their whole selves to work. FanDuel is a safe-space to raise issues and we do not tolerate bullying or harassment of any kind. At FanDuel, we are driven by our values and put our people at the heart of everything we do. No person or organisation is perfect, but we believe we have a fantastic team here who are striving to make the company the best it can be. Our People Team is always available to address any concerns or questions you might have.

Explore other reviews about FanDuel

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart, talented colleagues who are collaborative and willing to help. Opportunities to own meaningful projects early. Flexible work environment with a good balance of in-office collaboration and remote flexibility.

Cons

Priorities can shift quickly, Processes are still evolving as the company continues to grow, Cross-functional alignment can sometimes take longer than expected because of the number of stakeholders involved, Decision-making can occasionally be slower than expected due to regulatory and compliance considerations.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

office is nice, good benefits

Cons

this company is a sinking ship. its values have changed from a good product and happy employees to we will do anything at all to stay relevant. sports betting is a depleting business. FanDuel let go over 500 people in one day and proceeded to have a massive ad event and paid for peoples subway rides with knicks alum and merch and everything...on the same. exact. day. They do not care about you and they will get rid of anyone. I would not recommend anyone work here unless maybe you just graduated and are looking for experience. We just got rid of our CEO and our CPO is leaving as well as several other high level employees because there is no saving this ship. jump off now is my advice.

6
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