Not A Typical CR role - Customer Support Representative FanDuel Employee Review

3.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits upon hire, work equipment provided, and work from home

Cons

Customer Support is the punching bag for the customers with little to none protection from the company. The role can wear on one’s mental health. Shift times are not favorable to new hires. Additionally, they will say everyday is different, but it’s different by the hour, meaning if you ask a question or a way to do something that the answer can vary by who you ask or when you ask. And the micromanaging is at a high for no value

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FanDuel Response
3y
Thank you for taking the time to provide us with feedback on your experiences at FanDuel. While we believe FanDuel is a great place to work and grow in your career, we acknowledge that we don’t always get it right and there are things we could be doing better. We will be reviewing your feedback with our team and making improvements where we can. Thanks again for being part of our team and helping to build an incredible organization.

Explore other reviews about FanDuel

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart, talented colleagues who are collaborative and willing to help. Opportunities to own meaningful projects early. Flexible work environment with a good balance of in-office collaboration and remote flexibility.

Cons

Priorities can shift quickly, Processes are still evolving as the company continues to grow, Cross-functional alignment can sometimes take longer than expected because of the number of stakeholders involved, Decision-making can occasionally be slower than expected due to regulatory and compliance considerations.

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, great camaraderie. Flexible office presence.

Cons

No consistent strategy. Massive reorganizations every 8-months made it difficult to complete anything. Product works in a silo, then brings the rest of the business along.

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