Customer Operations: - There is absolutely no communication between management and the Agents on the frontline; used to have quarterly department-specific Town Halls but they don't happen anymore despite all of the changes that have been implemented. - Management is very toxic. The good managers have checked out, leaving the ones who shouldn't be running everything with more responsibility. FanDuel as a whole: - CEO seems more committed to looking important to employees than anything else. Company-wide Town Halls have turned into TV shows with actual FanDuel commercials playing in between guest speakers, its really cult-y. - Someone needs to say it: having a recovering Gambling Addict spear-heading our Responsible Gaming messaging is very tone deaf. When's the last time you saw a recovering alcoholic in liquor advertisements?
