Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      FanDuel

      Engaged Employer

      FanDuel reviews

      Customer service - Customer Service Agent FanDuel Employee Review

      1.0
      Apr 23, 2024
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good, 401k, Gympass

      Cons

      Once you’re customer service you’ll never get out. Micromanaging. Higher ups don’t listen to us. They allow customers to use profanity and degrade us and allow them to use the platform. They change your schedule 6 times a year. They removed unlimited pto. Now 300+ agents fight for days off. There is no work/life balance. They do not care that you are parents or students outside of their company.

      Explore other reviews about FanDuel

      5.0
      Jun 29, 2026
      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, good impact roles

      Cons

      Low progression planning, advancement potential

      2.0
      Jun 12, 2026
      Marketing associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      office is nice, good benefits

      Cons

      this company is a sinking ship. its values have changed from a good product and happy employees to we will do anything at all to stay relevant. sports betting is a depleting business. FanDuel let go over 500 people in one day and proceeded to have a massive ad event and paid for peoples subway rides with knicks alum and merch and everything...on the same. exact. day. They do not care about you and they will get rid of anyone. I would not recommend anyone work here unless maybe you just graduated and are looking for experience. We just got rid of our CEO and our CPO is leaving as well as several other high level employees because there is no saving this ship. jump off now is my advice.

      6
      See reviews by: Helpful|Rating|Date|All
      Related searches: FanDuel jobs | FanDuel salaries | FanDuel benefits | FanDuel interviews
      FanDuel reviewsFanDuel Customer Service Agent reviewsFanDuel review