Risk/Reward - CSA - Customer Service Associate FedEx Employee Review

Management Support always there Lot of learning resources and upskilling opportunities Promotion in 2-3 years or sooner Good work life balance Pay is competitive

Less FTE and more offshore vendors. Less time to collaborate Headquartered and majority of roles centralized in Memphis Less FTE means sometimes you are expected to wear multiple hats aside of your primary responsibilities Some processes are very lengthy(Example- Release, code reviews etc) Immigration delays- If you are a foreign national

Easy to apply, fast to get hired (no interview process) and the pay

Very rude management, lack of care for safety, no drinkable water (all filters are in the red and have been since I started) They have cameras everywhere and are constantly watching you but say you can’t bring your own phone in because “people steal them”? There is junk everywhere. Lots of trash everywhere (employees drinks and food). They want you to work and eat on the line instead of giving you breaks to do so. They get upset when you use the bathroom or fill your water bottle even if you’ve been working for 3 hours straight but if you clock in at an area 2 min walking distance from your work area you’re “stealing time” I’ve noticed people of color get treated differently. The HR department has some of the most prejudice employees so there’s no real equality if you have conflict with someone. I’ve never been, but it feels like a prison to go in and out of the building and lastly you don’t work a consistent schedule. You leave when they say you can.