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Firstsource Solutions

Engaged Employer

Soul destroying - Customer Experience Advisor Firstsource Solutions Employee Review

1.0
May 17, 2016
Recommend
CEO approval
Business Outlook

Pros

You get three week's training in a school style classroom, you basically get paid for doing absolutely nothing

Cons

10 hour shifts with one hour unpaid break Bathroom breaks limited to 8 minutes per day- you don't get paid for these No work/life balance Soul destroying customer service calls with no support from management Childish playground style bullying from some staff- HR don't care at all

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your feedback. I’m sorry to hear that your experience with Firstsource has not been a good one. We recognise that Firstsource is an exciting journey and the pace of change is often very fast. Comprehensive induction, training and development programmes are available to all of our employees throughout their career with Firstsource. We encourage our staff to give us feedback through their managers, employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. We would like to wish you all the best in your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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