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Firstsource Solutions

Engaged Employer

Rubbish - CSA - Customer Service Associate Firstsource Solutions Employee Review

1.0
Nov 30, 2021
Recommend
CEO approval
Business Outlook

Pros

None, absolutely none that I can think of

Cons

Poor pay Rubbish hours Managers think they are gods

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Firstsource Solutions Response
4y
Thank you for your review. We’re sorry to hear that you didn’t enjoy your time with us. We strive to provide an environment where our people can thrive and a compensation and benefits package that fairly rewards performance. Our leadership team work hard to provide support and guidance and to help people achieve their career goals. We’re sorry your experience was not reflective of this and hope you took the opportunity to raise your concerns whilst you were still with us. We’re always open to hearing your views and invite you to contact your local HR Manager should you wish to discuss things further.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
8h
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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