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Firstsource Solutions

Engaged Employer

Ok - Customer Service Representative Firstsource Solutions Employee Review

3.0
Jan 6, 2022
Recommend
CEO approval
Business Outlook

Pros

People where what made the place

Cons

Management, Pay and the business overall

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Firstsource Solutions Response
4y
Thank you for your review. It’s good to hear you enjoyed working with your peers. We strive to provide an environment where people can connect and make friends. We’re sorry to hear you didn’t feel fairly rewarded. Our compensation and benefits package provides a whole host of extras on top of your pay – including a pension, incentives, a health cash plan, perks and discounts, and an Employee Assistance Programme. Our leaders work hard to provide support, direction and coaching to every member of their team, we’re sorry you didn’t feel this was the case for you. We wish you all the very best for your future career.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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