Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Bootlicker paradise - CSA - Customer Service Associate Firstsource Solutions Employee Review

      1.0
      Feb 6, 2022
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing is that you are getting salary on time.

      Cons

      Huge list, keeping it short 1. Even if you work properly , you will not be appreciated unless you are oiling team leads or managers 2. There is HR department, but policies are not maintained at all. Even same Policies are implemented differently for different employees and solely depends upon with your repo with managers / TL. 3. Forget about Indian holidays , even when you ask for paid leave you will not be given long leaves unless, well you already know what it is. 4. They will make you to take LOP ( loss of pay) for every silly reason if you take leave for any emergency, sometimes if you are seriously ill and forget to inform them. 5. Most of all, they will make you to come to office during covid time even when there are cases found in office in close proximity.

      avatar
      Firstsource Solutions Response
      4y
      Thanks for writing in. Your comments are very concerning and are not at all in line with the people-centric culture we strive to create. Meritocracy is one of the hallmarks of our culture – We never fail to acknowledge the superlative performance of our employees. During these difficult pandemic times too, our efforts have been the same to engage and recognize our employees virtually as well. All of our policies are implemented in an impartial and unbiased manner, and the processes are tightly governed. Regarding leaves, all employees get fixed holidays in a year and are also entitled to avail leaves basis their working pattern which is mutually convenient to them and the business. At Firstsource, we have various communication forums and avenues to share your feedback. Hope you were able to use these forums during your stint with us. We wish you good luck in your future endeavours.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      avatar
      Firstsource Solutions Response
      10h
      Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Firstsource Solutions jobs | Firstsource Solutions salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      Firstsource Solutions reviewsFirstsource Solutions CSA - Customer Service Associate reviewsFirstsource Solutions review