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Firstsource Solutions

Engaged Employer

Job to temporarily pay bills - Customer Service Representative Firstsource Solutions Employee Review

2.0
Mar 14, 2022
Recommend
CEO approval
Business Outlook

Pros

I got a nice manager

Cons

Low wage for the work load,

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Firstsource Solutions Response
4y
Thank you for your review. We’re sorry to hear that you view your role with us a temporary measure. We strive to provide an employee experience that leads to a long and fulfilling career. Our compensation and benefits package includes a wide range of elements on top of your basic salary including our Healthshield plan with cashback on prescriptions, eye care, dental, and more; access to our GP Anytime service; our Employee Assistance Programme with access to company-paid counselling sessions; a Perks and Discounts portal with saving on a vast array of items and services; a company pension scheme; and the opportunity to participate in incentive / engagement initiatives. We hope you’ll reconsider your views and build a long and happy career with us.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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