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Firstsource Solutions

Engaged Employer

Bad company - Customer Service Representative Firstsource Solutions Employee Review

1.0
Nov 5, 2022
Recommend
CEO approval
Business Outlook

Pros

People are nice to work with

Cons

This company is not a professional company to work for and also they lie alot about the wages you are meant to be on and on the plus side they do not give out contracts to people you have to fight with them even though you open your mouth and speak the truth you get penalised they take you to office and threaten you of disciplinary action. Also you will not get paid when you take toilet break plus there is no canteen Think before you apply you will suffer.

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Firstsource Solutions Response
3y
Thank you for your review. We do offer a highly competitive pay rate and are sorry to hear that you experienced issues with your pay. Colleagues who disagree with the number of hours should raise to their manager, who can raise an adjustment if there was an error Any errors are then corrected immediately, however they may not be processed for payment until the next available run. We apologise if you experienced any issues in this regard during your time with us. Breaks are unpaid on most of our contracts so if you go over your daily entitlement, you would not normally be paid for the excess.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
3d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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