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Firstsource Solutions

Engaged Employer

For a fresher, it's a decent start for entry-level - CSA - Customer Service Associate Firstsource Solutions Employee Review

3.0
Jun 9, 2023
Recommend
CEO approval
Business Outlook

Pros

You may gain entry-level exposure to the corporate world.

Cons

Extreme internal politics. Work-life balance doesn't exist; eventually, you'll forget that you have a life outside work.

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Firstsource Solutions Response
3y
Thank you so much for taking the time to leave us feedback. We firmly believe that a healthy work environment contributes to employee satisfaction, productivity, and overall well-being, we apologize for any inconvenience caused. We value fairness and equality in our organization. We strive to create a workplace where promotions and career opportunities are based on merit and not influenced by politics. We are committed to providing equal opportunities for growth and development to all employees. We take all feedback seriously and are always working on initiatives to improve communication across the organisation and foster a culture that values each colleague as an individual.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
18h
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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