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Firstsource Solutions

Engaged Employer

Workplace - Director Firstsource Solutions Employee Review

4.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work, friendly co-workers, full benefit offerings.

Cons

Often leads with cost cutting in mind compromising on long-term gains. Some leaders are stuck in past and can’t move forward. High-turn over in key leadership positions that often come in, cut cost for the win and leave the remaining employees stuck with the choices. Very low retirement match.

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Firstsource Solutions Response
2y
Thank you for taking the time to share your feedback. As we work to ensure that all employees feel well connected to the organization, even in a remote space, we are happy to hear your positive experience with your remote position, team, and organizational benefits. We hear your concern surrounding our business strategies and are committed to driving transformation for our clients without the compromise of an effective team structure or employee experience. Your feedback is important to us and will be taken into consideration where needed as we continue to transform our organization and practices. Thank you again for sharing your input.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
3d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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