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Firstsource Solutions

Engaged Employer

Outbound Sales Advisor - Sales Advisor Firstsource Solutions Employee Review

3.0
Nov 22, 2023
Recommend
CEO approval
Business Outlook

Pros

• Uncapped bonus • Depending on your manager, they can be quite flexible with booking holiday dates, moving shifts around etc • Free sky package

Cons

• Micromanagement: everything is tracked and timed. Downtime on system, call lengths, break times, lunch times, hold times on call etc. • Alternating shift patterns meaning sometimes you're finishing late in the evening and working weekends.

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Firstsource Solutions Response
2y
Thank you for sharing your feedback. We're pleased to hear that you appreciate our uncapped bonus program, flexible holiday booking dates, and benefits. However, we apologize if you feel that our management style has been too micromanaging. Our aim is to provide our colleagues with the necessary support and resources to succeed in their roles while also ensuring that we are meeting our business objectives for our clients. We understand that the tracking and timing of various aspects of the job can feel overwhelming, but we believe it helps us provide better service to our customers and optimize our operations. Regarding shift patterns, we understand that alternating shifts can be challenging, but we strive to provide a work-life balance for our employees, so we take your feedback into consideration.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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