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Firstsource Solutions

Engaged Employer

Avoid it like the plague - Customer Service Representative Firstsource Solutions Employee Review

1.0
Mar 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Your team mates are the only pro with a minor pro in getting approved for Costco card

Cons

Everything else Competitive pay is just a few pence more Management is incompetent Targets are not suitable

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are committed to ensuring that salaries are paid on time, as we understand the importance of timely compensation. We’re sorry to hear about your concerns regarding the company culture. We strive to create a positive and supportive work environment for all employees. Please let us know specific issues or areas of concern so that we can address them appropriately and work towards improving the workplace culture. We understand that competitive pay may sometimes feel marginally above the industry standard, but it is aligned with our company's compensation policies. Regarding management, we have requested all available growth opportunities and skill development programs to support your professional advancement. We also acknowledge your concerns about targets; they are set based on client needs to ensure we meet our business requirements effectively.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
2d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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