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Firstsource Solutions

Engaged Employer

Person who doesnt care about the salary and the hike they can join the company - Senior Customer Support Associate Firstsource Solutions Employee Review

3.0
Apr 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Better work environment. good opportunity for beginners freindly with immediade managers easy to get the job

Cons

internal politics difficult for getting hike in salary. there is no bonus for the employees no work culture cafeteria in one of disadvantage there is no proper monetory beneift

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you found the work environment positive and supportive. Our aim is to provide a welcoming space for beginners, with friendly immediate managers and a straightforward hiring process. We understand that internal politics can be a concern, and we have trained management on equality and fairness to address this issue. Salary hikes and bonuses are based on performance, and we strive to ensure that these are aligned with individual achievements. We are committed to fostering a diverse work culture to enhance the overall work environment.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
21h
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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