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Firstsource Solutions

Engaged Employer

Everything you need to know about Firstsource - Assistant Manager Firstsource Solutions Employee Review

5.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Career Growth – Opportunities for internal promotions and skill development. Training Programs – Provides training in customer service, technical support, and industry-specific knowledge. Flexible Work Options – Some roles offer remote or hybrid work models. Diverse Work Environment – Multinational presence ensures exposure to global clients and teams. Employee Benefits – Offers healthcare, performance incentives, and other perks depending on location. Stable Employer – Established company with long-term client partnerships.

Cons

Lower Salaries – Pay may be lower compared to competitors or in-house roles in similar industries. Limited Career Progression – While promotions are possible, growth can be slow in certain departments. Strict Metrics & Targets – Performance is closely monitored, and employees may experience pressure to meet KPIs. Work-Life Balance – Shift-based work, including night shifts, can affect work-life balance,

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Firstsource Solutions Response
1y
Thank you for your thoughtful feedback! We’re glad to hear that you’ve found opportunities for career growth and skill development at Firstsource. We are committed to fostering a diverse work environment and providing flexible options for our employees. We continually review our rewards, recognition programs, and career growth opportunities to ensure we stay competitive and provide meaningful development paths.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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