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Firstsource Solutions

Engaged Employer

Have self respect and dont work here - Customer Service Adviser Firstsource Solutions Employee Review

2.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Colleagues Semi-frequent breaks although short 3 weeks initial training is quite laid back

Cons

Required to meet unrealistic goals Contradictory advise from managers Training is outdated and even trainers didn’t know how to handle most of the queries Minimum wage Unappreciative Dont reply to holiday requests Swap shifts without notice Bad managers

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Firstsource Solutions Response
8mo
Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues, our initial training, and regular breaks. Some roles can be fast-paced and target-driven to ensure we deliver excellent service to our clients, which is why certain processes, such as performance goals and structured training, are in place. We continuously review our training and support to help colleagues feel confident, equipped, and supported in their roles.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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