If you want to be valued for your work, avoid.. You won't be and get paid low ball. - Customer Service Five Star Call Centers Employee Review

Thank you for taking the time to share your experience and for your many years of service with Five Star. We are genuinely sorry to hear that your time with us left you feeling unvalued and discouraged, as that is never the experience we want for our team members. We appreciate your recognition of the reliability of our benefits, our work-from-home opportunities, and the positive relationships you experienced with some of the clients and colleagues you worked alongside. We also take concerns regarding compensation, recognition, communication, and leadership interactions seriously. While compensation structures vary by program, position, and client requirements, we strive to offer competitive pay and transparent opportunities for growth. We also publicly post compensation information for positions whenever applicable, so candidates and employees have visibility into pay ranges and opportunities. We are particularly disappointed to hear your concerns regarding how feedback, pay discussions, and career conversations were handled. Every employee deserves to be treated with professionalism and respect, and we recognize the importance of making employees feel heard and valued. We continuously evaluate our programs, leadership development, recognition efforts, and compensation practices to ensure we are creating a positive employee experience. Feedback such as yours helps us identify areas where we can improve, and we appreciate you sharing your perspective. We sincerely thank you for the contributions you made during your tenure with Five Star and wish you the very best in your future endeavors.