Submitting this review a few weeks after I started to remain anonymous. I've only been in training so far and haven't gotten on phones, but I don't see how three days of training can adequately prepare anyone for this job, especially when most of the time is spent on technical issues or reminding employees to turn their cameras on. This training could be condensed into 1 day for most employees if employees were allowed to move at their own pace. I have never wanted to quit a job within the first 24 hours so badly. I was bored to literal tears at one point. The trainer read the module slides directly with no additional information, making the training feel even more pointless. Honestly, a self-guided training module with knowledge assessments after every lesson would be more cost effective and efficient for most of us. I feel like my intelligence is insulted more with every minute spent waiting on someone to get their tech issues together or figure out what the password they JUST reset is. Also, I am given shifts outside the hours I said I am unable to work, so I doubt I'll be sticking around.
