Decent company but not reliable - Service Desk Analyst Fragomen Employee Review

3.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Was great several years ago and there are decent once a year in house events plus the compensation was good back then.

Cons

Favors AI and outsourcing to reduce number of staff needed. Metrics and KPI focused, it's all about the numbers.

Explore other reviews about Fragomen

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good teams and support group that help each other.

Cons

Lots of corporate interference in every day work sometimes good sometimes bad.

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent overtime pay. I also had a decent training/onboarding experience, but this was not the norm.

Cons

Exploitative, 80+ hour work weeks, 2am messages from attorneys, burn-out model for paralegals and associates (scoop them up after BA or JD and overwork them until they quit), misrepresent case load during interview by 50% of total, low ceiling for non-attorney career advancement. Have an exit plan.

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