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      Fragomen

      Engaged Employer

      Fragomen reviews

      DO NOT RECOMMEND!!! - Customer Success Manager (CSM) Fragomen Employee Review

      1.0
      Apr 13, 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      A Couple of co- workers are ok. Offices are nice.

      Cons

      management sucks. They wont have your back if needed. They will throw you unde the bus even if you are not responsible of the error. Work/Life balance do not exist. Payment is bad. No benefits at all.

      Explore other reviews about Fragomen

      5.0
      Jun 26, 2026
      Senior business immigration analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good teams and support group that help each other.

      Cons

      Lots of corporate interference in every day work sometimes good sometimes bad.

      2.0
      Jun 25, 2026
      Business immigration analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent overtime pay. I also had a decent training/onboarding experience, but this was not the norm.

      Cons

      Exploitative, 80+ hour work weeks, 2am messages from attorneys, burn-out model for paralegals and associates (scoop them up after BA or JD and overwork them until they quit), misrepresent case load during interview by 50% of total, low ceiling for non-attorney career advancement. Have an exit plan.

      1
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