Overworked, Disorganized, and Unwilling to Change - Assistant Paralegal Fragomen Employee Review

I came into the role very aware of the less than positive reputation Fragomen has within immigration. I wanted to give the firm a chance, and I specifically asked about pain points during my interview and the answers were either a) a gloss over or b) a side step. Regardless, working here has been a nightmare, and here are some of the reasons: -No work life balance -Weekly tech problems are normal -Uncapped overtime (this is definitely a con) -I can’t even tell you what version of Windows the firm runs because it’s so old; other applications are similarly old or function slowly -Overworked is the normal -Lack of communication from management -Trainings are mostly video-based, and there are occasional phone trainings, but most of the tools and knowledge you need will be learned hodge-podge (or not at all) -Lack of workflow structure (cases can and will be assigned randomly with competing deadines from three to four different people) -While I didn’t go through a formal review, I was told that bonuses were few and far between and pay raises year to year were minimal -High turnover among paras -Incoming opportunities are build as “growth” but are really backlogs -Management ideal is “everyone should be able to do everything” which amounts to low efficiency and a nightmare structure -Mid level management doesn’t take ownership of anything, passess it off as firm-wide issues, and push back (and/or site limitations) when alternatives are proposed