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Gate City Bank

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Customer Service Representative - Anonymous employee Gate City Bank Employee Review

4.0
Apr 13, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who work here are awesome. I worked in a branch and the majority of people were just amazing and wanted to help you succeed. If there was a problem and you needed help, there was always somewhere there to help you fix the problem.

Cons

There is a huge disconnect between corporate and the branches. When I had to call people in corporate they seemed to be annoyed that I was bothering them even though I had to get their approval to do some things. They always seemed to be above everyone in the branches which is disappointing.

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Gate City Bank Response
7y
Thank you for taking time out of your day to provide a review for Gate City Bank! We appreciate the feedback and would love to hear more from you! Feel free to contact us directly at Human_Resources@gatecity.bank

Explore other reviews about Gate City Bank

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Competitive Pay Friendly Environment Very mental health conscious

Cons

Dress code has gotten more stict,

4.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Loan rate discounts for team members Customer Obsession/Empowerment from SVP Technology/Innovation on any front Principles of High Standards Mutual Bank

Cons

Poor leadership/lack of engagement Minimal training for new hires Rash decisions from corporate with minimal input from frontline

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Gate City Bank Response
5mo
Thank you for taking the time to provide a review! We are continuously working to deliver great experiences. If you have any ideas to share, we encourage you to reach out to us at human_resources@gatecity.bank.
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