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Gate City Bank

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Good Company - Customer Service Representative Gate City Bank Employee Review

3.0
Dec 1, 2019
Recommend
CEO approval
Business Outlook

Pros

A great comapy who does so much for the community. Excellent customer service. Offers great products and services for everyone.

Cons

Management. Employee growth. Alot of management has been there so many years that they had tunnel vision

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Gate City Bank Response
6y
Thank you for your review, we appreciate your honest feedback. We are continuously working to make our team member experience great. We’d like to connect with you to hear more of your feedback and ideas on what you feel we can do better. We encourage you to reach out to us at human_resources@gatecity.bank and we will keep your personal information confidential. Training is an area we are continually evolving and focusing on to help meet the needs of our team members. In an ever-changing industry, we appreciate your flexibility and look forward to implementing your feedback.

Explore other reviews about Gate City Bank

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Competitive Pay Friendly Environment Very mental health conscious

Cons

Dress code has gotten more stict,

4.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Loan rate discounts for team members Customer Obsession/Empowerment from SVP Technology/Innovation on any front Principles of High Standards Mutual Bank

Cons

Poor leadership/lack of engagement Minimal training for new hires Rash decisions from corporate with minimal input from frontline

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Gate City Bank Response
5mo
Thank you for taking the time to provide a review! We are continuously working to deliver great experiences. If you have any ideas to share, we encourage you to reach out to us at human_resources@gatecity.bank.
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