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Gate City Bank

Is this your company?

Says all the right things to get you there, doesn't deliver when it comes down to it - Customer Service Representative (CSR) Gate City Bank Employee Review

2.0
Jun 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is ok for the FM area. Some of the staff are great people! The health insurance is decent.

Cons

Doesn't stand behind their motto or promises when it comes to employees. For a better way of life - no. In one day, you'll get emails stating it's mental health awareness month and that the bank cares about you and your wellbeing - then you'll also get chastised for missing a shift or two during a serious illness. They treat adult professionals like children. Turn over is very high and all departments are constantly understaffed. Don't believe the hype. They'd also like to keep you at the lowest level of your position so they have worker bees - this whole thing about 'career development' doesn't exist.

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Gate City Bank Response
4y
Thank you for taking the time to provide this review. We appreciate your feedback and will share your review with our leadership team. We are continuously working to deliver great experiences for our team members. We’d like to connect with you to hear more of your feedback. We encourage you to reach out to us at human_resources@gatecity.bank.

Explore other reviews about Gate City Bank

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Competitive Pay Friendly Environment Very mental health conscious

Cons

Dress code has gotten more stict,

4.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Loan rate discounts for team members Customer Obsession/Empowerment from SVP Technology/Innovation on any front Principles of High Standards Mutual Bank

Cons

Poor leadership/lack of engagement Minimal training for new hires Rash decisions from corporate with minimal input from frontline

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Gate City Bank Response
5mo
Thank you for taking the time to provide a review! We are continuously working to deliver great experiences. If you have any ideas to share, we encourage you to reach out to us at human_resources@gatecity.bank.
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