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      Genesys

      Engaged Employer

      Genesys reviews

      Great place to work; many opportunities for career growth and new technology - Software Development Manager Genesys Employee Review

      5.0
      Mar 29, 2018
      Software development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Opportunities for new projects \ new technologies - Heavy investment in R&D and sharing of best practice within Genesys. Genesys hosts a yearly conference for engineers to get together to demonstrate their work (booths and presentation). Newly joined team members get to attend as well. - Genesys encourages innovations. Weekly webminar tech talks, Bi-weekly on site tech talks, Gennovation Days (our internal hackathon), and hosting other external hackathons and seminars. - Best effort to keep up to date with technology \ AI. Invest in rewrite to align with best practice and latest technology - Management is open to new ideas and have frequent 1-1s. - Good work life balance. Flexible working hour. Open time off. - Bonus pay out every year (Performance based allocation) - Great location. Shorten every day commute.

      Cons

      - No restaurant within walking distance to office.

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      Genesys Response
      8y
      Thank you for your review and feedback. I always like it when I have to press the show more on the Pros section. It's true that we are investing in R&D, building great products, and our work in AI is very exciting. Innovation is critical to our success, and hearing that our employees enjoy having fun with internal Hackathons and our other innovation contests helps build excitement for the future. Not sure I can help on the restaurant front but maybe maybe UberEats will be in Markham soon! …Tracy Cote (Chief People Officer)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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