Pros
The pay was decent, but not enough to make up for the hair-tearing frustration, the constant shortsighted policy-changes, or the toxic office-culture.
Cons
Genpact is famous in its industry for being close-lipped and miserly with information, especially where layoffs, firings, and unpopular changes in policy are concerned. To them, workers are meant to be exploited until they break, and then to be replaced as quickly as possible. Evaluations are metrics-based, but the criteria change so often that you will never be able to guess in advance what you'll be evaluated on this month (but you *can* expect that every "mistake" you make will come directly out of your paycheck). Management is profoundly uninterested in receiving feedback from any of its employees, especially those who actually interact with customers. Middle management constantly changes company policies in an attempt to prove to upper management that something, anything, is being done, but none of these policies' long-term effects are ever taken into account before implementation. Fortunately, reversals are so frequent that you'll never have the chance to get used to a policy before it's replaced with something even more asinine. Veteran employees view new hires with a mixture of pity and contempt: these poor saps have no idea what they've signed up for, or how difficult it will be to find a decent job with the stain of Genpact tainting their resumes. They generally advise new hires to leave as quickly as possible, before the hopelessness infects them too. In fact, that's what I'm doing right now: get out while you still can.