It was ok...when it was bright claim - Claims Representative Genpact Employee Review

3.0
May 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Lots of positive changes, very family oriented, salary system

Cons

turning into a call center

Explore other reviews about Genpact

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

excellent culture, good comp, remote first

Cons

none - cant think of any

2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Market rate compensation, not much else

Cons

AI is dismantling Genpact’s services-focused business model. The result is a toxic work environment with a dying culture: fear of layoffs, unclear goals, constant turnover, and remaining employees absorbing multiple roles as colleagues are fired or leave.

3
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