Pros
- Mostly paperless office - Business expenses are reimbursed promptly - Nice location - Culturally diverse employees
Cons
- HR manager and staff are frequently defensive and and openly talk badly about field employees - Senior leadership does not care to understand the challenges of staff at the field/branch level and are only concerned with their bottom line - I reported repeated sexual harrassment and racial slurs made by an employee who was higher up. Nothing was done for an entire year, never heard anything back on it. When I inquired, the answer was, "we'll talk to him", but it was clear he was being protected because of his status. It wasn't until a year later, when I was physically touched by a different employee and reported it, that anything was done about the first complaint. For the employee who touched me (also a higher-up), HR told me that, "that's just how he is". - Health benefits are very expensive and barely cover anything. I worked closely with the person who designed the benefits program, and they only care about money. - Management shares other employees' confidential information (PHI, etc) with people they like. I have been told by my management about a colleague's mental health diagnosis, which the employee told her in confidence. - Was made to attend a mandatory christmas party with the team packed into a conference room for hours, got COVID 2 days later. Was guilted for taking 2 days off to recover. - Micromanagement is rampant - Low pay for high-volume roles - Roles are typically packed with more work than realistically possible. Proposals for support staff to meet the demand are rejected because they're "running lean". - Zero positive feedback/encouragement/employee development. "No news is good news" mentality, you only hear about your quality of work if it's bad.