Excellent case management experience for a recent college grad. - Case Manager Goodwill Employee Review

5.0
May 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Austin Goodwill has ALOT to offer. I did not know this before I began working for Goodwill, but the retail stores fund their Workforce Development Programs. In fact, Goodwill's mission is to "put people to work." Goodwill aims to work with people that possess barriers to employment and help them find jobs. There are 3 major departments within the Workforce Development Program at Austin Goodwill: Job Source, Youth Services, and Community Rehabilitation Services. Each program is designed to help a specific population in the community work towards their employment goals. Pro's of working at Austin Goodwill within Workforce Development : - youthful culture - accepting culture - everyone that works in Workforce Development truly cares about implementing Goodwill's mission and the population that Goodwill serves - a lot of trainings and free CEU's - decent pay for a non profit - will hire people right out of college, so you can get case management experience - even if you don't have a social work degree - pretty good benefits. Also, most Workforce Development employees have company paid cell phones that you can use for personal use as well. - Employee Assistance Program for employees that need help with counseling, budgeting, etc. - Partial tuition reimbursement if you want to get your Master's Degree - Constantly growing/changing environment

Cons

You can feel overworked / underappreciated at times. Also, there is not very much room for advancement. Many department coordinators and managers have been at Goodwill for a long time and do not want to leave. I get the feeling that most people use Goodwill as a place to get a few years of Case Management experience and then move on.

Explore other reviews about Goodwill

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I get paid consistently. I don't have to stress about restraining people or raising my voice. My clients are friendly.

Cons

The pay is that good. I have to travel to NYC every day.

2.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great impact on the community

Cons

Terrible salary and hourly pay rates. They claim they care about the community, but don't do anything for their own people to make sure they're taken care of and paid fairly.

See reviews by: Helpful|Rating|Date|All