Account Manager - Account Manager Groupon Employee Review

- Horrible pay. They create bonus plans but then change them half way through when the department is actually meeting the goals. They have done this the past two quarters. - The turnover rate at Groupon is insane, especially for Sales and Account Management. - No room for growth. They recently developed a tiered Account Management system, however you don't get a raise when promoted. - Account Managers have new metrics that make no sense and change every quarter. - The product team is constantly developing new products that Account Managers are forced to sell, and then they end up going away in a month or two. - The Account Management department used to be about developing relationships with our merchants and has just turned into a giant call center. Back books are being changed on a weekly basis so you never know who your merchants are and they are just as frustrated by never knowing who to contact at Groupon. - Department has no morale left. It's impossible to stay focused and positive because there's constant negativity from the entire department.