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      H&R Block

      Engaged Employer

      H&R Block reviews

      Extremely flexible work schedules best perk - Client Service Professional H&R Block Employee Review

      4.0
      Feb 3, 2017
      Client service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can set any schedule you want as a client service professional (receptionist) or tax preparer. Great for a 2nd job or a flexible schedule around kids' school, etc. Systems are easy to learn and use. Office is well organized and duties are clear.

      Cons

      Tax pros work on commission, so there is intense competition among them for clients. It does not make for a cooperative/ team player environment.

      Explore other reviews about H&R Block

      5.0
      Mar 28, 2026
      Associate team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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