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      H&R Block

      Engaged Employer

      H&R Block reviews

      Toxic work environment - Associate Team Leader H&R Block Employee Review

      2.0
      Mar 12, 2020
      Associate team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is not a very physical job.

      Cons

      They can't fire anyone, because they are understaffed. Even if the employee is abusive, and makes mistakes, and lakes out at management and other employees. The company is in an outdated model basses on brick and mortar locations, so their fixed costs are high. Yet, customers number one complaint is price, so they can't pay employees well. What they do pay is based on commissions, so employees fight over customers instead of for customers. The missy toxic employees, and the low salaries drive many of the best employees away. They need to but the bullet and jump into today, instead of the slow crawl out of the 80's that they're currently on.

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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