Great - Customer Success Manager (CSM) Higher Logic Employee Review

Hi there, Thanks so much for sharing your experience! It's great to hear that our culture has had a positive impact on you. We work hard to create an environment where people feel valued, supported, and connected, so it's rewarding to know that's been your experience. We're glad you're part of the Higher Logic team, and we look forward to continuing this journey together. –joanna chief people officer

Hi there - Thank you for sharing your feedback. I am glad to hear you value the flexibility of remote work, our benefits, and the people you work alongside. I understand compensation is important, and I take feedback on pay seriously. Our framework is built using market data to balance fairness, consistency, and competitiveness across our remote workforce. I also recognize that roles and responsibilities evolve as our business evolves. In the past two years, we have focused on providing the tools, resources, and support people need to reduce repetitive work, focus on higher-value contributions, and continue growing with the company. That evolution should come with clear expectations, meaningful recognition, and visibility into career opportunities. I appreciate you taking the time to share your perspective and will continue to look for ways to strengthen the employee experience. Please feel free to reach out if you’d like to discuss directly. -joanna chief people officer