customer service - Customer Service HomeServe USA Employee Review

training not thorough in a lot of areas ie email, directory, lack of expectations, lack of communication, some leads do not seem to want to help or should be in leadership role... was told interview there would a week of shadowing, not true, trainer for expected to not train new class and spend time with prior class. Not all trainees, were evaluated on the equal playing floor, one received one hour and others over 6 hours on shadowing. You stress quality but you do not put the time in your training class. It is a revolving door and you do not give anyone a chance. You are expected after a couple days to look in knowledge base and figure it out. You did not even go over the top scenarios that we will see over and over. In my short period I had very complex problems where training didnt go over ie, more than one plan and not delegating the payments equally or the problem way to show why they had a credit. If someone new asking for help, then help them. You dont throw people on the phones without being monitored. Very disappointing