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      HomeServe USA

      Engaged Employer

      HomeServe USA reviews

      3.6

      72% would recommend to a friend

      (348 total reviews)
      avatar

      Thomas J. Rusin

      79% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Reviews by job title

      348 reviews
      1.0
      Jul 8, 2018

      We Need a Leadership Change in Chattanooga

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      - For the Chattanooga area, HomeServe typically pays above market value, but that's not saying much. - Many superficial activities and awards for those who are easily swayed. - The new building is awesome for what it is.

      Cons

      I have worked at HomeServe for a number of years and I'm usually very vocal. What I have witnessed over the past few months has really made me question the integrity of this leadership team. A lot of good, smart people have been let go due to politics and pettiness. When I was promoted into my current role, I realized that there is a bit of undercover misogyny and bias in leadership based on the way certain individuals were treated. I'm always amused at the people who post how wonderful this place is. This environment is toxic. It's impossible for a woman or person of color to ascend into upper management. They hired a black manager, but current leadership undermined him every step of the way and kicked him to the curb. The way they treated Ms. Deb was deplorable and to pretend that she was simply resigning shows the lack of respect that this company has for us. A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job. The favoritism in this place is nauseating. For whatever reason, this company truly believes they can pacify us with a few trinkets, awards, and a ridiculously expensive Christmas party while also telling us that they have no money for raises. Why are we bothering with surveys if nothing is going to change?! The local HR team has proven to be utterly useless and the senior management cares more about style points than substance. That's OK because the public will learn more and more in the coming months, especially since this company has failed to hire the additional agents promised as part of their tax break agreement.

      avatar
      HomeServe USA Response
      7y
      Thank you for your honesty. We do value feedback. It’s disappointing to know that we're falling short of your expectations. We’re fully committed to fostering a work environment that brings out the best in our people so they can in turn offer their best to one another, our customers and our community. A recent engagement survey indicated that 85% of our employees are proud to work at HomeServe, would recommend it as a workplace to friends and family, feel a sense of belonging, and intend to be working here for the foreseeable future. For us, that’s a record-setting engagement and sentiment score that we’re extremely proud of. HomeServe is a place where everyone has room to learn and grow, which is why we're pleased that in our Chattanooga office, more than 70 people were promoted last year (80% were internal). We're excited about our growth opportunities, which was among the key reasons for our new building that will in turn help us increase our workforce here. Our team is comprised of well-qualified women, minorities and other individuals whose diverse characteristics and backgrounds make HomeServe a great company. Finally, misogyny, bias, favoritism or discrimination of any kind have no place at HomeServe. If you or any of our colleagues have experienced that, you're urged to speak with a company leader or human resources.
      1.0
      Jul 25, 2020

      A circus

      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customers were the best part of my day

      Cons

      Yes, customers can be very challenging but they were the easiest part of my day as a 5-year employee at HomeServe. I had not intended to retire when I did in March of 2018 but the company has gotten so out of hand I felt it was best for my safe. At one time I had to run my own company and I have a master's degree and I have a patented product I'm intelligent lady and at one time was one of their top performers for both customer service and sales. Management in the call center is extremely immature Lake High School it's very click driven and if you cozy up to the right people and somehow work your way into the good old boys and girls club you can go far. But I've always been an honest woman so I kept my nose down and focused on my main responsibility which was to truly keep the customer at the heart of everything I did, a slogan the company is very fond of promoting but doesn't do anything to help the customer in reality. I came to resent the company for the lack of intelligence maturity and most of all lack of a business model. Although my sales and expertise grew as I became a seasoned employee, my salary took a nosedive year after year because the company would invent new policies and ways of funneling our bonuses into their piggy bank. Voice of the employee meetings were never about that. Employees were chastised and punished covertly if they spoke up in these meetings. It was never appreciated. We were only paid lip service. I left because I could not stand to work in a place that continually was an assault and it's an affront to my personal values of Truth honesty and customer Focus. Yes, HomeServe is growing but it's on the backs of their front-line employees. Glad to be gone.

      1.0
      Feb 19, 2019

      Beware before you join

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company itself has a bright future. The industry continues to grow year after year.

      Cons

      If you're considering a role in B2C marketing or operations know that your leader doesn't work at either of the corporate HQ's in Norwalk, CT or Canonsburg, PA. she works from her home in sunny FL? The leadership style in a word is "intimidation". Be prepared to have good ideas squashed, common sense ignored and feedback not welcomed. If you do as your told, keep your nose to the grindstone and don't ask any questions you'll survive, but have fun or a career, not likely. Since I've been here we're constantly changing direction, implementing another strategy, hiring another one of her cronies or buying a new software all without any real results. The overall strategy seems to be keep enough balls in the air, look busy and hope senior management doesn't get wise?

      avatar
      HomeServe USA Response
      7y
      Thanks for sharing your feedback about your experience at HomeServe. You indicated you’ve been with HomeServe for more than three years, so you’ve undoubtedly had the chance to learn quite a bit about our company, culture and growth. The latter two things – culture and growth – are among the key drivers of our company’s 15+ years of success in the U.S. You’ve likely seen that as we grow, we’re not afraid to try new things; most times we have hits, but sometimes we have misses. We’re proud to own both. That’s part of our rationale for changing direction or adjusting strategy when it’s needed. It also provides opportunities to set a new course and test new ideas. We’re a mature 15 years old, but we still have the spirit of a startup. What’s important is that you’re still here with us at HomeServe. You’re invested in us, and we’re invested in you. You have ideas. You have concerns. Both are valid, and you have options for dealing with them. You can share them with your manager, division head, anyone on the leadership team or HR. Doors and ears are open when you’re ready to talk either openly or in confidence.
      Viewing 1 - 3 of 348 Reviews
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      ReviewsHomeServe USA reviews

      Glassdoor has 360 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.